Refund policy

Thank you for shopping at PrimalPantry. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.

Our 60-day money-back guarantee
Try it for 60 days. If it isn't for you, email us within 60 days of delivery and we'll refund the full purchase price — even if you've used it. Return the jar to the address we give you; return postage is at your cost. This is in addition to your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Refunds or replacements
To request a refund or replacement, you must contact our customer service team and get approval for the return. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund or replacement request after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

Outside the 60-day money-back guarantee described above, refunds are given for defective or faulty products, or where required by the Australian Consumer Law. In those cases you have 14 calendar days to return the item from the date you received it, and to be eligible your item must be unused, in the same condition you received it, in its original packaging, with a receipt or proof of purchase.

Shipping
Where you are returning an item because of a fault, or because of a failure covered by the Australian Consumer Law, we will cover reasonable return shipping costs. For any other return, including a change-of-mind return under our 60-day money-back guarantee, you are responsible for paying return shipping costs.

Contact Us
If you have any questions on how to return your item, contact us at hello@primalpantry.co.nz.