Contact Us

Talk to us — we're real people

Questions, feedback, ideas, or help choosing the right product — send it through. Our small team in Christchurch reads every message, and whatever it is, you'll be looked after.

100,000+ customers · 4.7★ average rating · Handmade in Christchurch

We usually reply in a few minutes.

Email us — hello@primalpantry.co.nz

You can also reach us on Instagram (@primalpantry.nz) or Facebook.

Instant answers

How fast is shipping?

Orders are dispatched within 1–2 working days, and you'll receive tracking by email as soon as your order ships.

Where can I track my order?

Your dispatch email includes a tracking link. Can't find it? Email us and we'll send it straight over.

Can I buy in a store?

We're online exclusive — we deal with you directly rather than through retailers, so every jar comes straight from our Christchurch workshop.

Help me choose a product

Tell us about your skin and what you'd like it to look and feel like — we'll point you to the right product. Email hello@primalpantry.co.nz.

What's in your products?

Every ingredient is listed on each product page — grass-fed New Zealand tallow and gentle, natural ingredients. If you have a question about a specific ingredient, just ask.