Talk to us — we're real people

Questions, feedback, ideas, help picking the right product — send it through. Our small team in Christchurch reads every message, and whatever it is, you'll be looked after.

100,000+ Kiwi customers ★ 4.7 average rating Handmade in Christchurch

Curtis & the PrimalPantry team

We usually reply in a few minutes

Prefer email? Reach us any time at hello@primalpantry.co.nz

Instant answers

How fast is shipping?

Orders leave our Christchurch workshop within 1–2 working days and usually arrive in 3–5 working days NZ-wide. Shipping is free on orders over $75.

Where's my order?

You'll have a tracking email from us — worth checking spam too. Can't find it? Pop the name or email on your order into the chat and the team will track it down for you.

Can I buy in a store?

We're online exclusive — no stores or stockists. Everything is handmade in Christchurch and ships direct to your door in 3–5 working days, free over $75. Browse the range.

Which product is right for me?

Take the 30-second skin quiz for a personal match — or start where most people do, with our Whipped Tallow Balm. Still unsure? Ask in the chat and we'll point you right.

What's in your products?

Simple, natural ingredients — grass-fed beef tallow, cold-pressed oils and natural scents. Every product page lists the full ingredients, so you know exactly what you're putting on your skin.

Returns & refunds

If something's not right, tell us in the chat and we'll sort it out. Full details are in our refund policy.

The people reading your messages

We're a small team making everything by hand in Christchurch — and this page is our favourite part of the job. Your questions, your stories, your before-and-afters: we read every single one.

Got an idea for us? A product you wish existed, something we could do better, a tip that would make life easier — tell us in the chat. Suggestions go straight to the team, and plenty of what's on our shelves today started life as a customer's idea.

Not sure where to start? Answer 4 quick questions and we'll match you to the right product.

Take the 30-second quiz

Most-asked-about products

The three our team gets the most questions about — and the easiest places to start.

#1 bestseller Whipped Tallow Balm Shop now →

New & loved Reviana Caffeine Eye Cream Shop now →

Haircare favourite Tallow Shampoo Bar Shop now →